Drive array cache module error

Error Class : 0x000a | Error Code: 0x1796

Symptom

Drive array cache module not responding.

Cause

Caching is temporarily disabled.

Action

Confirm supported battery pack is installed and charged. Reset the cache module. If the issue persists, replace the cache module.

If the issue persists, upload the AHS log to Active Health System Viewer (AHSV)—an online tool used to read, diagnose, and resolve server issues.

1. Download the AHS log from the server.
2. Log in to the Active Health System Viewer. A Passport account is required.
3. Upload the AHS log to AHSV.
4. Go to the AHSV dashboard page to confirm errors.
5. Navigate to the Fault Detection Analytics page to identify additional error conditions and possible fixes.

Once a AHS log is uploaded and you still need support from HPE, you can use AHSV to create a support case.

1. Go to the AHSV Dashboard. From the Navigation menu, click Create a Support Case. The Case Creation window is displayed.
2. Fill out the contact information in the form.
3. In the Issue section, enter:
   • Problem Description
   • Case Comments
4. Click Submit. The support case is submitted to Hewlett Packard Enterprise Support for advanced diagnosis and troubleshooting. If you have missed any information, the block is displayed with a red border and a popup window stating what should be added.
5. HPE support will resolve the issue and report back to you.

   See the Active Health System Viewer User Guide.

Support and Other Resources