Uncorrectable memory error

Error Class : 0x000a | Error Code: 0x0430

Symptom

The memory region is not available to the OS and data might have been lost.

Cause

• Uncorrectable errors in memory that might be physical defects in the DRAM.
• Injected errors from test tools.
• Forwarded errors from other media/transactions that get flagged in memory as an error.

Action

If the issues persists, replace the NVDIMM.

1. At the next available maintenance window power down your server.
2. Remove all power.
   1. Disconnect each power cord from the power source.
   2. Disconnect each power cord from the server
3. Replace the DIMM.

   CAUTION: Failure to properly handle DIMMs can cause damage to DIMM components and the system board connector.

   See the DIMM handling guidelines on the Hewlett Packard Enterprise Library at: http://www.hpe.com/info/enterprise/docs

4. Clean the DIMM and the DIMM slot with anti-static compressed air.
5. Install the new DIMM.

If the issue persists, upload the AHS log to Active Health System Viewer (AHSV)—an online tool used to read, diagnose, and resolve server issues.

1. Download the AHS log from the server.
2. Log in to the Active Health System Viewer. A Passport account is required.
3. Upload the AHS log to AHSV.
4. Go to the AHSV dashboard page to confirm errors.
5. Navigate to the Fault Detection Analytics page to identify additional error conditions and possible fixes.

Once a AHS log is uploaded and you still need support from HPE, you can use AHSV to create a support case.

1. Go to the AHSV Dashboard. From the Navigation menu, click Create a Support Case. The Case Creation window is displayed.
2. Fill out the contact information in the form.
3. In the Issue section, enter:
   • Problem Description
   • Case Comments
4. Click Submit. The support case is submitted to Hewlett Packard Enterprise Support for advanced diagnosis and troubleshooting. If you have missed any information, the block is displayed with a red border and a popup window stating what should be added.
5. HPE support will resolve the issue and report back to you.

   See the Active Health System Viewer User Guide.

Support and Other Resources