Uncorrectable PCI Express Error Detected. Slot %1 (Segment %2, Bus %3, Device %4, Function %5).  Uncorrectable Error Status: 0x%6

Error Class : 0x0008 | Error Code: 0x0002

Symptom

An uncorrectable PCI Express error has been detected.

Cause

There are two possible causes:

• Firmware is out-of-date.
• Device is failing.

Action

1. Update the firmware to the latest version.
2. If the issue persists, replace the failing device.

For more information for updating firmware on HPE Apollo and HPE ProLiant products, see the Smart Update Manager User Guide and the SUM Best Practices Planning Guide at http://www.hpe.com/info/hpsum/documentation.

Update the drive firmware by downloading the SPP from the Hewlett Packard Enterprise website (http://www.hpe.com/servers/spp) and see the Service Pack for ProLiant Quick Start Guide at http://www.hpe.com/info/spp/documentation.

Support and Other Resources

Go to the Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/enterprise/docs) for additional product information located in our user manuals:

• Maintenance and Service Guide

For HPE customer self-repair videos:

• Customer Self Repair (http://www.hpe.com/support/selfrepair)
• Customer Self Repair Services Media Library (https://thesml.itcs.hpecorp.net/default.aspx)

If the issue persists:

1. Download the AHS log from the server.
2. Login to Active Health System Viewer http://www.hpe.com/servers/ahsv. A Passport account is required.
3. Upload the AHS log to AHSV.
4. Go to the AHSV dashboard page to confirm errors.
5. Navigate to the Fault Detection Analytics page to identify additional error conditions and possible fixes.

Once a AHS log is uploaded and you still need support from HPE you can use AHSV to create a support case.

1. Go to the AHSV Dashboard. From the Navigation menu, click Create a Support Case. The Case Creation window displays.
2. Fill out the contact information in the form.
3. In the Issue section, enter:
   • Problem Description
   • Case Comments
4. Click Submit. The support case will be submitted to Hewlett Packard Enterprise Support for advanced diagnosis and troubleshooting. If you have missed any information, the block will be displayed with a red border and a popup window stating what should be added.
5. HPE support will resolve the issue and report back to you.

See the Active Health System Viewer User Guide.