Uncorrectable UPI Error was detected on Processor %1

Error Class : 0x0006 | Error Code: 0x0003

Symptom

An uncorrectable UPI error has been detected on a processor.

Cause

The link between processors encountered an uncorrectable error. This may be caused by an improperly seated processor, a damaged system, or a firmware error.

Action

1. Reseat the processor.
2. Update to the latest firmware.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts.

IMPORTANT: Both processor sockets must always be populated. If either processor socket is empty, the server does not power up.

Support and Other Resources

For more information on handling the processor, see the Maintenance and Service Guide for your product on the Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/enterprise/docs) for additional product information.

For more information for updating firmware on HPE Apollo and HPE ProLiant products, see the Smart Update Manager User Guide and the SUM Best Practices Planning Guide at http://www.hpe.com/info/hpsum/documentation.

Update the drive firmware by downloading the SPP from the Hewlett Packard Enterprise website (http://www.hpe.com/servers/spp) and see the Service Pack for ProLiant Quick Start Guide at http://www.hpe.com/info/spp/documentation.

If the issue persists, Hewlett Packard Enterprise has defined a set of rules that are used to assist you with troubleshooting when you upload an AHS log to Active Health System Viewer (AHSV) an online tool used to read, diagnose, and resolve server issues.

1. Download the AHS log from the server.
2. Login to Active Health System Viewer http://www.hpe.com/servers/ahsv. A Passport account is required.
3. Upload the AHS log to AHSV.
4. Go to the AHSV dashboard page to confirm errors.
5. Navigate to the Fault Detection Analytics page to identify additional error conditions and possible fixes.

Once a AHS log is uploaded and you still need support from HPE you can use AHSV to create a support case.

1. Go to the AHSV Dashboard. From the Navigation menu, click Create a Support Case. The Case Creation window displays.
2. Fill out the contact information in the form.
3. In the Issue section, enter:
   • Problem Description
   • Case Comments
4. Click Submit. The support case will be submitted to Hewlett Packard Enterprise Support for advanced diagnosis and troubleshooting. If you have missed any information, the block will be displayed with a red border and a popup window stating what should be added.
5. HPE support will resolve the issue and report back to you.

See the Active Health System Viewer User Guide.