External Chassis Overheating

Error Class : 0x0002 | Error Code: 0x0014

Symptom

External Chassis Overheating (Chassis %1, Temperature Sensor %2, Location %3, Temperature %4).

Cause

1. The processor heat sink is not installed as indicated in the server documentation.
2. A supported fan is not installed in the server.
3. An air baffle or blank is missing or not installed properly and causing a disruption of the airflow.



Action

Check Fans, processor heat sink, and air baffles installation.

1. Verify that all air baffles and required blanks, such as drive blanks, processor heat sink blanks, power supply blanks, and so on, are installed.
2. Verify that the correct processor heat sink is installed.
3. Verify that the correct fan is installed, if the system supports both standard fans and performance fans.

Refer to the appropriate system documentation.




Support and Other Resources

For additional product information located in our user manuals, go to the Hewlett Packard Enterprise Library at http://www.hpe.com/info/enterprise/docs:

• User Guide
• Maintenance and Service Guide
• Troubleshooting
• Release Notes

To view Hewlett Packard Enterprise self-repair videos, go to:

• Customer Self Repair ( http://www.hpe.com/support/selfrepair)
• Customer Self Repair Services Media Library ( https://thesml.itcs.hpecorp.net/default.aspx)

For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website at http://www.hpe.com/assistance.