HPE ProLiant DL380 G4 Server - Microsoft Windows 2008 R2: Unable to Install HP Insight Management Agents/Event Notifier Service

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HPE ProLiant DL380 G4 Server - Microsoft Windows 2008 R2: Unable to Install HP Insight Management Agents/Event Notifier Service Issue User is unable to install HP Insight Management Agents/Event Notifier service on HPE ProLiant DL380 G4 server running Windows 2008 R2 and getting the following errors: The software is not supported for installation on this system. The installation program couldn't find the appropriate system management controller driver which is requried but is not currently installed. Solution Scope User is able to install the same utility on windows server 2003 without any dependency. User has tried installing the latest version of HP Event Notifier service 9.0 for Windows 2008 R2 with same issue. Error snapshot Resolution Download the HP ProLiant ILO Advanced controller driver for Windows Server 2008 x64 editions. Click here to download the HP ProLiant ILO Advanced controller driver . Right-click and select Properties for the downloaded file. Click the Compatibility tab. Under Compatibility Mode, check the box and select Windows Server 2008 (Service Pack 1). Install the driver. Driver installation snapshot Install the HP Insight Management Agents for Windows Server 2003/2008 x64 Editions version 9.10.0.0 (4 Jun 2012). Click here to download the HP Insight Management Agents software . Insight Management Agents Installation Snapshot ©Copyright 2025 Hewlett Packard Enterprise Development LP Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Issue

User is unable to install HP Insight Management Agents/Event Notifier service on HPE ProLiant DL380 G4 server running Windows 2008 R2 and getting the following errors:

The software is not supported for installation on this system.

The installation program couldn't find the appropriate system management controller driver which is requried but is not currently installed.

Solution

Scope

User is able to install the same utility on windows server 2003 without any dependency.
User has tried installing the latest version of HP Event Notifier service 9.0 for Windows 2008 R2 with same issue.

Error snapshot

Resolution

Download the HP ProLiant ILO Advanced controller driver for Windows Server 2008 x64 editions.

Click here to download the HP ProLiant ILO Advanced controller driver .
Right-click and select Properties for the downloaded file.
Click the Compatibility tab.
Under Compatibility Mode, check the box and select Windows Server 2008 (Service Pack 1).
Install the driver.

Driver installation snapshot
Install the HP Insight Management Agents for Windows Server 2003/2008 x64 Editions version 9.10.0.0 (4 Jun 2012).

Click here to download the HP Insight Management Agents software .

Insight Management Agents Installation Snapshot

©Copyright 2025 Hewlett Packard Enterprise Development LP Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.