The
Hewlett Packard Enterprise (HPE
)
website provides customers with multiple methods of locating information. Customers can
either navigate to the information or search using text strings or keywords. Advisories,
Notices, and Bulletins are available in the
HPE Support Center
(HPESC)
.
This document provides tips for locating documents on the Support Center. When
searching the HPE website for information such as HPE servers Customer Advisories,
Customer Notices, and Customer Bulletins, HPE recommends using specific criteria in order
to allow the search engine to perform optimally.
This document provides answers to the following questions:
How do I find information using search strings?
How do I find Support Information for My Product?
How do I receive support alerts (such as Customer Advisories), as well as
updates on drivers, software, firmware, and customer replaceable components,
proactively via e-mail?
How do I locate Security Bulletins?
DETAILS
SEARCH HPE.COM
What are the best search criteria to use when using the search engine on
HPE.com?
TIP: Customer Advisories, Notices, and Bulletins can be located
using third party search engines. This document is specific to using the HPE search engine
and the navigate feature on HPE.com.
Note (1): Consult the
HPE
Search Help page
for instructions on using the Search feature.
For example, when searching for Customer Advisories on Linux and ProLiant servers, use
a search string similar to the following: advisory Linux
Note (2): Entering "Linux" + "advisory" may enable the search
engine to return more documents than entering only one of the keywords.
LOCATE SUPPORT DOCUMENTATION IN THE HPE SUPPORT CENTER
HPE is committed to providing an efficient web navigational experience for customers.
Customers will be able to easily locate support documentation for their products.
Enter a product name (e.g., "DL380") in the text search field and wait for a
list of products to populate. From the products displayed, identify the desired
product and click on the Documents tab.
From the Document Type dropdown menus on the left side of the page: Select the Document Type - (Alert) Select the Document Sub Type - (e.g., Customer Advisories, Customer
Notices, Customer Bulletins, etc.)
The Advisories, Notices, and Bulletins are organized by date (most recent to least
recent). The enhanced navigational capabilities allow customers to focus on specifics that
are particular to their configuration, making locating support information quick and easy.
With the sub-categories, customers can readily locate Advisories and Notices pertaining
to, for example, a specific product rather than having to search a broader category
containing all products.
Note: The support and drivers page is available at the same URL,
click the Drivers and software tab after selecting the desired product.
Receive support alerts (such as Customer Advisories), as well as updates on drivers,
software, firmware, and customer replaceable components, proactively in your e-mail
through HPE Support Alerts. Sign up for Support Alerts at the following URL:
HPE Email Preference
Center.
RECEIVE PROACTIVE UPDATES: Receive support alerts (such as
Customer Advisories), as well as updates on drivers, software, firmware, and customer
replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for
Support Alerts at the following URL:
HPE Email Preference
Center.
NAVIGATION TIP: For hints on navigating HPE.com to locate the
latest drivers, patches and other support software downloads, refer to the
Navigation
Tips document.
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models. Hewlett Packard Enterprise believes in being unconditionally inclusive. Efforts to replace noninclusive terms in our active products are ongoing.
