Advisory: (Revision) HPE NVMe Solid State Drives - SSDs NVMe Models with Firmware Version MPK77H5Q, MPK7725Q, or HPK5 May Cause UMCEs on AMD and Intel-Based Gen9, Gen10, Gen10 Plus or Gen11 Servers

Document Subtype: Customer AdvisorySeverity: MediumDocument ID: a00142315en_usLast Updated: 2024-11-27Document Version: 4

DESCRIPTION

Certain NVMe drive models with firmware version MPK77H5Q, MPK7725Q or HPK5 may cause an Uncorrectable Machine Check Exception (UMCE) to occur. An uncorrectable PCIe bus error may also be logged in the case of Intel-based servers. These errors will be logged to the HPE Integrated Management Log (IML) and will cause the operating system to crash. The error may also cause an unexpected server reboot event.

Example of UMCE in the IML from AMD-based server:

Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x0000003B, Bank 0x00000005, Status 0xBEA00000'00000108, Address 0x0101FFFF'B9137993, Misc 0xD01C0000'00000000). ACTION: Update the system firmware. If the issue persists, contact support.

Example of UMCE and PCIe bus error in the IML from Intel-based server:

Critical,1240,172348,0x0005,CPU,0x0003,Hardware,06/12/2024 12:05:43,40118: Uncorrectable Machine Check Exception (Processor 2, APIC ID 0x00000020, Bank 0x00000006, Status 0xBB800000'00000E0B, Address 0x00000000'00000000, Misc 0x00000000'AE100000). ACTION: Update the system firmware. If the issue persists, contact support.

Critical,1240,172355,0x0014,System Error,0x0005,Hardware,06/12/2024 12:05:43,40119: Unrecoverable I/O Error has occurred. System Firmware will log additional details in a separate IML message entry if possible.

Critical,1240,172360,0x0008,PCI Bus,0x0003,Hardware,06/12/2024 12:05:46,40120: Uncorrectable PCI Express Error Detected. Embedded [UNKNOWN] (Segment 0x0, Bus 0xAE, Device 0x2, Function 0x0). Uncorrectable Error Status: 0x00004000 ACTION: Update the firmware of the device. If the issue persists, replace the failing device.

SCOPE

Any of the HPE Gen9/Gen10/Gen10 Plus/Gen11 servers in the "Products Affected" list that support the following NVMe Solid State Drives "MZXL5," "MZXLR," "VO" and "MO" models:

Models beginning with "MZXL5"

Model NumbersDescriptionsPart Numbers
MZXL5800HBHQ-000H3HPE 800GB NVMe x4 MU SFF SC U.3 SSDP26543-B21
MZXL5960HBHQ-000H3HPE 960GB NVMe x4 RI SFF SC U.3 SSDP26538-B21
MZXL51T6HBJR-000H3HPE 1.6TB NVMe x4 MU SFF SCN U.3 SPL SSDP56239-B21
MZXL51T9HBJR-000H3HPE 1.92TB NVMe x4 RI SFF SC U.3 DS SSDP16501-B21
MZXL53T2HBLS-000H3HPE 3.2TB NVMe x4 MU SFF SC U.3 DS SSDP16499-B21
MZXL53T8HBLS-000H3HPE 3.84TB NVMe x4 RI SFF SCN U.3 SSDP22278-B21
MZXL56T4HALA-000H3HPE 6.4TB NVMe x4 MU SFF SCN U.3 SSDP22272-B21
MZXL57T6HALA-000H3HPE 7.68TB NVMe x4 RI SFF SCN U.3 SSDP22280-B21
MZXL512THALA-000H3HPE 12.8TB NVMe x4 MU SFF SC U.3 SSDP26129-B21
MZXL515THALA-000H3HPE 15.36TB NVMe x4 RI SFF SCN U.3 SSDP22282-B21

Models beginning with "MZXLR"

Model NumbersDescriptionsPart Numbers
MZXLR800HBHQ-000H3HPE 800GB NVMe x4 MU SFF SC U.3 SSDP26543-B21
MZXLR960HBHQ-000H3HPE 960GB NVMe RI SFF BC U.3 PM1733 SSDP40564-B21
MZXLR1T6HBJR-000H3HPE 1.6TB NVMe MU SFF BC U.3 PM1735 SSDP40570-B21
MZXLR1T9HBJR-000H3HPE 1.92TB NVMe x4 RI SFF SC U.3 DS SSDP16501-B21
MZXLR3T2HBLS-000H3HPE 3.2TB NVMe x4 MU SFF SCN U.3 SSDP22270-B21
MZXLR3T8HBLS-000H3HPE 3.84TB NVMe x4 RI SFF SCN U.3 SSDP22278-B21
MZXLR6T4HALA-000H3HPE 6.4TB NVMe x4 MU SFF SC U.3 SSDP26124-B21
MZXLR7T6HALA-000H3HPE 7.68TB NVMe RI BC U.3 PM1733 SSDP40567-B21
MZXLR12THALA-000H3HPE 12.8TB NVMe x4 MU SFF SC U.3 Spl SSDP48209-B21
MZXLR15THALA-000H3HPE 15.36TB NVMe x4 RI SFF SCN U.3 SSDP22282-B21


Models beginning with "VO"

Model NumbersDescriptionsPart Numbers
VO001920KYDMTHPE 1.92TB NVMe RI SCN U.3 PM1733a SSD
HPE 1.92TB NVMe RI SC U.3 PM1733a SSD
HPE 1.92TB NVMe RI BC U.3 PM1733a SSD		P50214-B21
P50215-B21
P50216-B21
VO003840KYDMVHPE 3.84TB NVMe RI SCN U.3 PM1733a SSD
HPE 3.84TB NVMe RI SC U.3 PM1733a SSD
HPE 3.84TB NVMe RI BC U.3 PM1733a SSD		P50217-B21
P50218-B21
P50219-B21
VO007680KYDNAHPE 7.68TB NVMe RI SCN U.3 PM1733a SSD
HPE 7.68TB NVMe RI SC U.3 PM1733a SSD
HPE 7.68TB NVMe RI BC U.3 PM1733a SSD		P50220-B21
P50221-B21
P50222-B21
VO015360KYDNBHPE 15.36TB NVMe RI SC U.3 PM1733a SSD
HPE 15.36TB NVMe RI BC U.3 PM1733a SSD		P50223-B21
P50224-B21


Models beginning with "MO"

Model NumbersDescriptionsPart Numbers
MO001600KYDMUHPE 1.6TB NVMe MU SCN U.3 PM1735a SSD
HPE 1.6TB NVMe MU SFF SC U.3 PM1735a SSD
HPE 1.6TB NVMe MU SFF BC U.3 PM1735a SSD		P50225-B21
P50225-B21
P50227-B21
MO003200KYDNCHPE 3.2TB NVMe MU SCN U.3 PM1735a SSD
HPE 3.2TB NVMe MU SFF SC U.3 PM1735a SSD
HPE 3.2TB NVMe MU SFF BC U.3 PM1735a SSD		P50228-B21
P50229-B21
P50230-B21
MO006400KYDNDHPE 6.4TB NVMe MU SCN U.3 PM1735a SSD
HPE 6.4TB NVMe MU SFF SC U.3 PM1735a SSD
HPE 6.4TB NVMe MU SFF BC U.3 PM1735a SSD		P50231-B21
P50232-B21
P50233-B21

RESOLUTION

This issue is resolved in firmware versions MPK7825Q, MPK78H5Q, HPK6 (or later versions). Users should upgrade to the latest firmware version as soon as possible to avoid the failure described above.

Upgrade Path Examples:
MPK7725Q -> MPK7825Q
MPK77H5Q -> MPK78H5Q
HPK5 --> HPK6

Firmware update components can be downloaded from HPE Support Center by performing the following steps:

  1. To locate the firmware, enter the model number of the NVMe drive to be updated in the empty Search field and press the Search icon next to this field.
  2. In the list of results, find and select the firmware update smart component that matches the operating system installed on the server.
  3. Download and install the online flash components.

Document Version
Release Date
Details
4
November 27, 2024
Updated the advisory with additional drive models and firmware resolution information.
3
October 22, 2024
Updated the Scope section with drive models, MZXL51T9HBJR-000H3 and MZXL53T8HBLS-000H3
2
September 12, 2024
Updated the Resolution section with the permanent fix.
1
August 15, 2024
Original Document Release.

Hardware Platforms Affected: HPE Apollo 6500 Gen9 System, HPE ProLiant XL270d Gen9 Server, HPE ProLiant XL260a Gen9 Server, HPE ProLiant DL360 Gen10 server, HPE ProLiant DL380 Gen10 server, HPE ProLiant DL388 Gen10 server, HPE ProLiant DL560 Gen10 server, HPE ProLiant XL230k Gen10 Server, HPE ProLiant XL170r Gen10 Server, HPE ProLiant XL190r Gen10 Server, HPE ProLiant DL120 Gen10 Server, HPE ProLiant DL160 Gen10 server, HPE ProLiant DL180 Gen10 server, HPE ProLiant DL580 Gen10 server, HPE ProLiant ML110 Gen10 server, HPE ProLiant ML350 Gen10 server, HPE Apollo 4510 Gen10 System, HPE ProLiant XL450 Gen10 Server, HPE ProLiant DL385 Gen10 server, HPE ProLiant XL270d Gen10 Server, HPE Apollo 6500 Gen10 System, HPE ProLiant DL325 Gen10 server, HPE Apollo 4200 Gen10 Server, HPE ProLiant DX360 Gen10 server, HPE ProLiant DX170r Gen10 server, HPE ProLiant DX190r Gen10 server, HPE ProLiant DX380 Gen10 server, HPE ProLiant DX4200 Gen10 server, HPE ProLiant DX560 Gen10 server, HPE ProLiant DL325 Gen10 Plus server, HPE ProLiant DL385 Gen10 Plus server, HPE Apollo 2000 Gen10 Plus System, HPE ProLiant DX385 Gen10 Plus server, HPE ProLiant XL220n Gen10 Plus Server, HPE ProLiant XL290n Gen10 Plus Server, HPE Apollo 6500 Gen10 Plus System, HPE ProLiant DL385 Gen10 Plus v2 server, HPE ProLiant DL345 Gen10 Plus server, HPE ProLiant DL365 Gen10 Plus server, HPE ProLiant DL360 Gen10 Plus server, HPE ProLiant DL380 Gen10 Plus server, HPE ProLiant DL325 Gen10 Plus v2 server, HPE ProLiant RL300 Gen11, HPE ProLiant DL365 Gen11, HPE ProLiant DL385 Gen11, HPE ProLiant DL325 Gen11, HPE ProLiant DL345 Gen11, HPE ProLiant DL320 Gen11, HPE ProLiant DL360 Gen11, HPE ProLiant DL380 Gen11, HPE ProLiant DL380a Gen11, HPE ProLiant ML350 Gen11, HPE ProLiant ML110 Gen11, HPE ProLiant DL110 Gen11, HPE ProLiant DL560 Gen11, HPE ProLiant DX365 Gen11, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant DL388 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant DL580 Gen9 Server, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server

Operating Systems Affected: Not Applicable

Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK9752
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