Bulletin: (Revision) HPE SSDs - Certain Drive Models Will Stall and Reboot After Exceeding the 56,000 Hours in Use for Its Power-On Hours (POH)

DESCRIPTION

An anomaly in the firmware for certain SSDs will cause the drive to reboot. The rebooting frequency is periodic and will occur every half hour to an hour. This issue will only occur after the drive has been in use more than 56,000 hours (i.e., 6.5 years). The information on how long it has been in use is shown in the Power On Hours (POH) field.

The HPE Smart Storage Administrator (SSA) utility will display the POH field entry in years. (If more information about this POH field is needed, refer to HPE Smart Storage Administrator (SSA) – Quick Guide to Determine SSD Power on Hours. )

Note: Each administrator for drive may display this POH information differently. (If necessary, access HPE Support Center to find the appropriate information on how to find the POH information.)

An opensource tool, "Smartmontools" can achieve the same function as the SSA utility. (To use this opensource tool, locate and install the appropriate version of smartmontools  and follow the distribution tips for the smartmontools installation.)

For example, in smartmontools to discover if the drive has been in use for more than 6.5 years or 3,418,669.8 minutes, use the following commands:

alf-rmc-sdf-p0:~ # smartctl --scan
/dev/sda -d scsi # /dev/sda, SCSI device
/dev/bus/0 -d megaraid,6 # /dev/bus/0 [megaraid_disk_06], SCSI device
/dev/bus/0 -d megaraid,7 # /dev/bus/0 [megaraid_disk_07], SCSI device
/dev/bus/0 -d megaraid,9 # /dev/bus/0 [megaraid_disk_09], SCSI device
/dev/bus/0 -d megaraid,10 # /dev/bus/0 [megaraid_disk_10], SCSI device
alf-rmc-sdf-p0:~ # smartctl -d megaraid,6 -a /dev/sda
smartctl 7.2 2021-09-14 r5237 [x86_64-linux-5.14.21-150400.24.111-default] (SUSE RPM)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org 

Note: The Linux command in the example above may not be the same for your Operating System or Linux distribution.

Example

The data below is an example of a specific version of smartmontool output:

=== START OF READ SMART DATA SECTION ===
SMART Health Status: OK

Current Drive Temperature: 39 C
Drive Trip Temperature: 60 C

Accumulated power on time, hours:minutes 31326:50

Manufactured in week 34 of year 2017
Specified cycle count over device lifetime: 10000
Accumulated start-stop cycles: 506
Specified load-unload count over device lifetime: 300000
Accumulated load-unload cycles: 1830
Elements in grown defect list: 0

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 077 064 044 Pre-fail Always - 50079291
3 Spin_Up_Time 0x0003 095 095 070 Pre-fail Always - 0
5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 091 064 030 Pre-fail Always - 1358777742
9 Power_On_Hours 0x0032 050 050 000 Old_age Always - 43804
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
180 Unknown_HDD_Attribute 0x003b 100 100 030 Pre-fail Always - 48312991
194 Temperature_Celsius 0x0022 039 047 000 Old_age Always - 39 (0 18 0 0 0)
196 Reallocated_Event_Count 0x0033 100 100 010 Pre-fail Always - 0