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ClosedMain menu

The main menu is always available. Click the icon in the upper left:

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Note you can also find these HPE Support Center features by typing their name into the search box and selecting them in the suggested results.

Access the following items from the main menu:

ClosedSearch support

Search is on the initial page after you sign in. Search provides access to documentation, drivers, and other software for most HPE products.

See Product search for details.

ClosedWarranty Check

Enter serial number information to retrieve warranty status on your products, including service type and level, coverage dates, deliverables, and other details associated with the warranty.

See Warranty check for details.

ClosedCases

Submit and manage support cases for hardware and software products using a serial number, a valid warranty, packaged support or support agreement.

See Support Case Manager for details.

Or Chat with HPE.

ClosedLink My Support

Manage your entitlement and get access to entitled HPE Support Center features. You can link support agreements, packaged support and warranties to your profile, and share entitlement with other users.

See My contracts and warranties for details.

ClosedMy IT Environment
ClosedMy IT Environment

In the My IT Environment you can organize and monitor your devices and use feature services such as:

  • Service events generated and reported to HPE by remotely supported devices.

  • Support cases associated with your HPE Passport ID.

  • Contracts and warranties associated with your HPE Passport ID, or shared with you by other users.

  • Service Credits, which allows you to view Proactive Service Credits you have purchased, and services exchanged and available for those credits.

    See My IT Environment for details.

ClosedMy Customers

HPE Authorized Channel Partners can also use the My Customers area to manage the devices of customers who choose to have this done for them.

See My Customers for details.

ClosedTop Resolutions

Lists the three most recent Top Resolutions documents. Click the document's title to view the document. The document will open in the browser if the file type can be viewed in a browser, otherwise you will be prompted to download the document.

If there are more than three top resolutions, click See more Top Resolutions to show all Top Resolutions across all products.

Additional settings and help

For help with signing in, registration, or site navigation, contact the HPE Support Center usage support team. For more support options, see Support resources.

This Help also includes a Glossary of common terms used in the HPE Support Center.

Entitled access

For certain products, you must have the right privilege to access downloads, knowledge and tools. See Entitled content access for more information.

Last updated February 2019

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