Use warranty check to retrieve service type and level, coverage dates, deliverables, and other details associated with the warranty. Browse to Warranty check in the following ways:
- Option 1: main menu > Warranty check.
- Option 2: On the HPESC homepage, click Check my warranties in the Warranty Check section.
Enter product serial numbers in the form. You can check up to twenty active or expired warranties at a time.
The country of purchase defaults to your current locale. Change it if necessary in the drop-down list.
The expiration date of a warranty is based on the purchase date, if the product was registered with HPE. Otherwise it is estimated based on the manufacture date.
Note: The warranty status displayed is subject to the terms of the applicable warranty policy and may be updated from time to time.
Warranty check does not retrieve support agreement information. For support agreement information click HPE Software updates and licensing in the main menu.
You do not need to be signed in with your HPE Passport account to use warranty check. However, signing in does provide you with the option of linking warranties to your account. It also lets you store, view, and manage your products more quickly and easily.
Location of serial number and product number
You must provide the serial number (preceded by "Serial" or "S/N"), which is typically located near the product number on the label. You may also need the product number. The product labels below show typical serial number (1) and product number (2) locations:
Contact HPE Support if you cannot find the label.
Warranty information is not found, or error returned
If the results page lists an error for a particular entry, verify your data entry. If you re-enter the values and it still returns an error, contact HPE Support. If you entered multiple numbers, you can remove the number that caused the error and try again.