Support Case Manager

Note: This help is for HPE Channel Partners who use the Support Case Manager.

Customers should use the new digital case management experience located here: https://support.hpe.com/hpesc/public/docDisplay?docId=cep-help_en_us.

In the HPE Support Center you can browse to the Support Case Manager (SCM) in the following ways:

  • Option 1: main menu > Submit or manage support cases.
  • Option 2: On the HPE Support Center home page, click Access Cases.
  • Option 3: Navigate directly at: www.hpe.com/support/scm.

Within SCM you can perform the following actions: