Search

The search database contains thousands of drivers, software, and documents. Searching by keyword gives much more general results and many more results. If you are seeing too many results, HPE recommends you search for and select a specific product instead. You will know you have a specific product selected when that product is listed at the top of the search results page.

Use the following search strategies to improve your search results:

• Choose a product: As you type, the search suggests possible product matches under the Suggested Products heading. If you see your product listed, click it to go directly to the product page. If your product is not listed, refine your search terms, use search operators, or click the search icon to go to the search results where you can filter the results.

  If you do not select a product in the suggested products, you can view a list of possible products on the Products tab on the search results page. Use the Product Type filter on the left to reduce the number of results.

• Search by keyword within a product page: Once you have selected a product, the product name appears at the top of the results page. To search within that specific product, use the search box under the product name. Use this technique to reduce the number of search results.

  To search the entire HPE Support Center, click the search icon in the page header, and enter your search terms in the search box that appears.

• Use the filters: On the left of any search results page or product page there are filters that can be selected to reduce the number of search results.

• Search with partial words or synonyms:

  If you do not know the full name of what you are searching for, you can search using:

  • Strings that are partial words. For example, a search for HPESBUX returns results such as HPSBUX02587 and HPESBUX03699.
  • Strings that are synonymous with each other. For example, searching on iLO also matches Integrated Lights Out.

  Search also recognizes:

  • Special characters. For example, date strings that include hyphens.
  • Suffix stemming. For example, searching on installations finds install and installer.
  • Misspelled words. For example, searching on porliant finds proliant.

• Use search operators: Use search operators when you do not know the full name of your product or to narrow your search.

  Search operators

  Query syntax example	Returns all items	Example
  term	containing term	ProLiant
  term1 term2	containing either term1 or term2 This is the behavior for the first few search terms. When a higher number of search terms are provided, the search must match a subset of the terms. For example, when six terms are provided, the search may return results that match at least two of the terms.	ProLiant DL360
  "term1 term2 term3"	containing exactly the phrase between double quotes	"Proliant DL380 Gen9"
  'term1 term2 term3'	containing term1, term2, or term3 This is the behavior for the first few search terms. When a higher number of search terms are provided, the search must match a subset of the terms. For example, when six terms are provided, the search returns results that match at least two of the terms. Note: Single quotes are not handled the same as double quotes. Single quotes are interpreted as any other alphanumerical character.	'Proliant DL380 Gen9'
  term*	containing term or any word starting with term and ending with any characters	Proliant DL*
  +term	containing exactly term, not other words sharing the same root	+Gen10
  term1 OR term2	containing either term1 or term2	Proliant DL360 OR DL380
  term1 AND term2	containing both term1 and term2	Proliant AND DL360
  term1 NOT term2 term1 -term2	containing term1 but not term2	Proliant DL360 NOT DL380
  term1 NEAR:n term2	in which term1 and term2 are no more than n terms apart	Proliant NEAR:2 DL360

To find drivers and software for your product, complete the following steps:

1. In the search box, begin to type a product name or product number. As you type, the search suggests products and keywords, so watch the screen as you type to save keystrokes. At the top, under the Suggested Products heading, it suggests specific product results. If you click an item under Suggested Products you go to that specific product page. If you select a keyword, you receive general search results for those keywords.

   If you do not see your product listed under Suggested Products, refine your search criteria or see Search tips.

2. Based on the results of the search text you entered, you can open the product page in one of two ways:

   • Option 1: If your product appears in the Suggested Products list, click its name.

   • Option 2: You do not see your product listed in the suggested results list. Either modify your search text so you can use Option 1, or press the Enter key, which will perform a keyword search on all products and show results under the All tab.

     Note: If you are on the keyword results page, you have not selected a specific product. Therefore the Drivers and Software, Documents, Forums and Videos tabs display results for all matches for the search text instead of results for a specific product. For best search results, make sure you are on a product page (see next step).

     On the keyword results page, click the Products tab to select a specific product. If you still do not see your product listed, use the Product Type filter on the left or add more specific search text.

3. You should now be on a product page. To verify you are on a product page, make sure the product appears at the top of the page:

   

   Click the Drivers and Software tab. You can also use the quick links under the product name to go directly to specific types of software, such as BIOS or Firmware.

4. On the right pane is a list of the drivers and software available for your product. In the top right of the search results, you can sort the results by Relevance, Software Type or Date. You can also view the results in List or Table format.

   If the search results list is long, use the filters on the left to reduce the number of results. You can filter the results by:

   • Operating Environment Type
   • Operating Environment Subtype
   • Software Type
   • Software Subtype
   • Severity
   • Date
   • Custom Date Range

   The filters you have selected appear at the top of the search results. Remove the filter by clicking the X.

   You can also refine the search results by adding additional search terms in the search box under the product name. This will only search within the specific product you have selected.

   To view more information about a search result, click the More Details link. Also note the Severity column, which indicates critical software updates.

   The search results displays 25 results per page by default. If you want to change the number of results, scroll to the bottom of the results list and select an additional number of results to display: 10, 25, 50, or 100 results. Or navigate to the next page.

5. When you have found the driver or software you need, click the Title to go to a page where you can download and view more information about the package.

For more details about downloading software, see Download software.

To find documents for your product, complete the following steps:

1. In the search box, begin to type a product name or product number. As you type, the search suggests products and keywords, so watch the screen as you type to save keystrokes. At the top, under the Suggested Products heading, it suggests specific product results. If you click an item under Suggested Products you go to that specific product page. If you select a keyword, you receive general search results for those keywords.

   If you do not see your product listed under Suggested Products, refine your search criteria or see Search tips.

2. Based on the results of the search text you entered, you can open the product page in one of two ways:

   • Option 1: If your product appears in the Suggested Products list, click its name.

   • Option 2: You do not see your product listed in the suggested results list. Either modify your search text so you can use Option 1, or press the Enter key, which will perform a keyword search on all products and show results under the All tab.

     Note: If you are on the keyword results page, you have not selected a specific product. Therefore the Drivers and Software, Documents, Forums and Videos tabs display results for all matches for the search text instead of results for a specific product. For best search results, make sure you are on a product page (see next step).

     On the keyword results page, click the Products tab to select a specific product. If you still do not see your product listed, use the Product Type filter on the left or add more specific search text.

3. You should now be on a product page. To verify you are on a product page, make sure the product appears at the top of the page:

   

   Click the Documents tab. You can also use the quick links under the product name to go directly to specific types of documents, such as Alerts or Documentation Manuals.

4. On the right pane is a list of the documents available for your product. In the top right of the search results, you can sort the results by Relevance, Title or Date. You can also view the results in List or Table format.

   If the search results list is long, use the filters on the left to reduce the number of results. You can filter the results by:

   • Document Type

   • Document Subtype

     • Security Bulletin Category—available when "Security Bulletin" is selected in the Document Subtype filter.
   • Language
   • Ratings
   • Date
   • Custom Date Range

   The filters you have selected appear at the top of the search results. Remove the filter by clicking the X.

   You can also refine the search results by adding additional search terms in the search box under the product name. This will only search within the specific product you have selected.

   To view more information about a search result, click the More Details link.

   The search results displays 25 results per page by default. If you want to change the number of results, scroll to the bottom of the results list and select an additional number of results to display: 10, 25, 50, or 100 results. Or navigate to the next page.

5. When you have found the document you need, click the Title to view the document or click the Share icon to email the document.

To find HPE Community forum discussions about issues with your product, complete the following steps:

1. In the search box, begin to type a product name or product number. As you type, the search suggests products and keywords, so watch the screen as you type to save keystrokes. At the top, under the Suggested Products heading, it suggests specific product results. If you click an item under Suggested Products you go to that specific product page. If you select a keyword, you receive general search results for those keywords.

   If you do not see your product listed under Suggested Products, refine your search criteria or see Search tips.

2. Based on the results of the search text you entered, you can open the product page in one of two ways:

   • Option 1: If your product appears in the Suggested Products list, click its name.

   • Option 2: You do not see your product listed in the suggested results list. Either modify your search text so you can use Option 1, or press the Enter key, which will perform a keyword search on all products and show results under the All tab.

     Note: If you are on the keyword results page, you have not selected a specific product. Therefore the Drivers and Software, Documents, Forums and Videos tabs display results for all matches for the search text instead of results for a specific product. For best search results, make sure you are on a product page (see next step).

     On the keyword results page, click the Products tab to select a specific product. If you still do not see your product listed, use the Product Type filter on the left or add more specific search text.

3. You should now be on a product page. To verify you are on a product page, make sure the product appears at the top of the page:

   

   Click the Forums tab.

4. On the right pane is a list of the forum topics about your product. In the top right of the search results, you can sort the results by Relevance, Title or Date. You can also view the results in List or Table format.

   If the search results list is long, use the filters on the left to reduce the number of results. You can filter the results by:

   • Forums Category
   • Is Solution
   • Date
   • Custom Date Range

   The filters you have selected appear at the top of the search results. Remove the filter by clicking the X.

   You can also refine the search results by adding additional search terms in the search box under the product name. This will only search within the specific product you have selected.

   To view more information about a search result, click the Show Complete Thread link.

   The search results displays 25 results per page by default. If you want to change the number of results, scroll to the bottom of the results list and select an additional number of results to display: 10, 25, 50, or 100 results. Or navigate to the next page.

5. When you have found the forum topic you need, click the topic's title link or click Quick View to read the discussion.

To find HPE videos about your product, complete the following steps:

1. In the search box, begin to type a product name or product number. As you type, the search suggests products and keywords, so watch the screen as you type to save keystrokes. At the top, under the Suggested Products heading, it suggests specific product results. If you click an item under Suggested Products you go to that specific product page. If you select a keyword, you receive general search results for those keywords.

   If you do not see your product listed under Suggested Products, refine your search criteria or see Search tips.

2. Based on the results of the search text you entered, you can open the product page in one of two ways:

   • Option 1: If your product appears in the Suggested Products list, click its name.

   • Option 2: You do not see your product listed in the suggested results list. Either modify your search text so you can use Option 1, or press the Enter key, which will perform a keyword search on all products and show results under the All tab.

     Note: If you are on the keyword results page, you have not selected a specific product. Therefore the Drivers and Software, Documents, Forums and Videos tabs display results for all matches for the search text instead of results for a specific product. For best search results, make sure you are on a product page (see next step).

     On the keyword results page, click the Products tab to select a specific product. If you still do not see your product listed, use the Product Type filter on the left or add more specific search text.

3. You should now be on a product page. To verify you are on a product page, make sure the product appears at the top of the page:

   

   Click the Videos tab.

4. On the right pane is a list of the videos about your product. In the top right of the search results, you can sort the results by Relevance, Title or Date.

   If the search results list is long, use the filters on the left to reduce the number of results. You can filter the results by:

   • Video Channel
   • Language
   • Date
   • Custom Date Range

   The filters you have selected appear at the top of the search results. Remove the filter by clicking the X.

   You can also refine the search results by adding additional search terms in the search box under the product name. This will only search within the specific product you have selected.

   To view more information about a search result, click the More Details link.

   The search results displays 25 results per page by default. If you want to change the number of results, scroll to the bottom of the results list and select an additional number of results to display: 10, 25, 50, or 100 results. Or navigate to the next page.

5. When you have found the video you need, click the image to open the video or click the URL in the More Details section.

Search for products by name, using keyword search. A keyword is any text you enter into the search box, including a product name. The search database contains thousands of drivers, software, and documents. Searching by keyword gives much more general results and many more results. If you are seeing too many results, HPE recommends you search for and select a specific product instead.

As you type, the search suggests products and keywords, so watch the screen as you type to save keystrokes.

Use a keyword search for the following:

• Find HPE Support Center features, such as those that appear in the main menu or help menu. Type their name or a portion of their name into the search box and select them in the suggested results list or in the search results. For example, type "warranty" into the search box, and see links to the Warranty check page and the My contracts and warranties page in the suggested results list and in the search results. Or, type "help" to see the link to the Portal help.
• If you to know a document title, document ID, or a document keyword, you can enter that instead of the product name. The results display in a table with a link to each document. You can also search for individual documents directly in the main search, if you know their ID (for example, mmr_kc-0122648).
• If you know a product number, search on that to find information specific to your product family and model. Entering a partial product number displays all products with those characters in their product number.

On the search results page, results appear on the All tab.

On the right pane is a list of search results. In the top right of the search results, you can sort the results by Relevance, Title or Date.

If the search results list is long, use the filters on the left to reduce the number of results or click one of the tabs.