Product search
Access search from the HPE Support Center home page or by clicking the magnifying glass icon in the upper right of any other page.
The most efficient way to find drivers and software and documents is to use the search to identify a specific product, and then filter on drivers and software or documents. You can also search by keyword, but this typically gives larger search results.
For a video demonstration of the HPESC search, see:
media.now.hpe.com/mp.aspx?key=MNKKJSLDEL&eid=RQRSRPMEMK
Search tips
The search database contains thousands of drivers, software, and documents. Searching by keyword gives much more general results and many more results. If you are seeing too many results, HPE recommends you search for and select a specific product instead.
Use the following search strategies to improve your search results:
- Choose a product: As you type, the search suggests possible product matches, sorted by popularity. If you see your product listed, click it to go directly to the product page. If your product is not listed, refine your search terms, use search operators, or click View more products.
- Search by keyword within a product page: Once you have selected a product, the product name appears in the search box on the left, and additional keyword searches relate to that specific product. Use this technique to reduce the number of search results.
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Use the filters: In the lower left of any search results page or product page there are filters that can be selected to reduce the number of search results. By default, the top filter is open and the filters below are closed. To see the lower filters, click to close the top facet or scroll down. Clicking a filter will expand or collapse the filter options.
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Search with partial words or synonyms:
If you do not know the full name of what you are searching for, you can search using:
- Strings that are partial words. For example, a search for "HPESBUX" returns results such as "HPSBUX02587" and "HPESBUX03699."
- Strings that are synonymous with each other. For example, searching on "iLO" also matches "Integrated Lights Out."
Search also recognizes:
- Special characters. For example, date strings that include hyphens.
- Suffix stemming. For example, searching on "installations" finds "install" and "installer."
- Misspelled words. For example, searching on "porliant" finds "proliant."
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Use search operators: Use search operators when you do not know the full name of your product or to narrow your search.
Search for drivers and software
To find drivers and software for your product, complete the following steps:
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In the search box, begin to type a product name or product number. As you type, the search suggests up to five results sorted by popularity, so watch the screen as you type to save keystrokes. If you do not see your product listed in the Suggested products column, click View more products to expand the list.
The suggestion list also displays Drivers and software and Documents in the Category column, if any are available for the product.
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Based on the results of the search text you entered, you can open the product page in one of three ways:
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Option 1: Your product appears in the suggested results list, and you click the Drivers and software icon.
This takes you directly to the product's drivers and software results.
- Option 2: Your product appears in the suggested results list, and you click the product name. By default, this takes you to the drivers and software results.
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Option 3: You do not see your product listed in the suggested results list. Either modify your search text so you can use Option 1 or Option 2, or press the Enter key, which will perform a keyword search on all products and show results under the All tab.
Note: If you are on the keyword results page, you have not selected a specific product. Therefore the Drivers and Software and Documents tabs display results for all matches for the search text instead of results for a specific product. For best search results, make sure you are on a product page (see next step).
The keyword results page lists the suggested products and a link for more products if more than five match your search text. Click View more products to expand the list.
In the list of products, find your specific product. When you have found your product:
- Option 3a: Click the Drivers and software icon.
- Option 3b: Click the product name. This takes you to the drivers and software results.
- Option 3c: If you still do not see your product listed, add more specific search text.
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You should now be on a product page with search results listed for drivers and software. To verify you are on a product page, make sure the product appears in the search bar and on the left of the page:
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On the right pane is a list of the drivers and software available for your product. By default, search results are sorted by relevance to the product you selected and your search terms. Select Date from the Sort by drop-down list to show the most recent drivers and software at the top.
If the search results list is long, use the filters on the left to reduce the number of results. You can filter the results by:
- Operating environment
- Software type
- Software sub type (available after you select a software type)
- Date
You can also refine the search results by adding additional search terms. This will only search within the product displayed in the search box.
The search results displays 25 results by default. If there are more than 25 results, scroll to the bottom of the results list and select an additional number of results to display: 25, 50, 100, or All results. Note the All link will not appear when the number of results is so large that displaying every result impacts performance.
The search results displays only the most applicable drivers and software. For a given product and language, if you select a specific operating environment the search results displays only the latest drivers and software that apply. To see all results, leave the operating environment set to All.
If you do not have an appropriate contract or warranty to download the driver, a lock icon appears in the results to the left of the driver.
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When you have found the driver or software you need, click the search result to go to a page where you can download and view more information about the package.
Search for documents
To find drivers and software for your product, complete the following steps:
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In the search box, begin to type a product name or product number. As you type, the search suggests up to five results sorted by popularity, so watch the screen as you type to save keystrokes. If you do not see your product listed in the Suggested products column, click View more products to expand the list.
The suggestion list also displays Drivers and software and Documents in the Category column, if any are available for the product.
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Based on the results of the search text you entered, you can open the product page in one of three ways:
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Option 1: Your product appears in the suggested results list, and you click the Documents icon.
This takes you directly to the product's document results.
- Option 2: Your product appears in the suggested results list, and you click the product name. By default, this takes you to the drivers and software results. Click the Documents tab.
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Option 3: You do not see your product listed in the suggested results list. Either modify your search text so you can use Option 1 or Option 2, or press the Enter key, which will perform a keyword search on all products and show results under the All tab.
Note: If you are on the keyword results page, you have not selected a specific product. Therefore the Drivers and Software and Documents tabs display results for all matches for the search text instead of results for a specific product. For best search results, make sure you are on a product page (see next step).
The keyword results page lists the suggested products and a link for more products if more than five match your search text. Click the View more products link to expand the list.
In the list of products, find your specific product. When you have found your product:
- Option 3a: Click the Documents icon.
- Option 3b: Click the product name. This takes you to the drivers and software results. Click the Documents tab.
- Option 3c: If you still do not see your product listed, add more specific search text.
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You should now be on a product page with search results listed for documents. To verify you are on a product page, make sure the product appears in the search bar and on the left of the page:
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On the right pane is a list of the documents available for your product. By default, search results are sorted by relevance to the product you selected and your search terms. Select Date from the Sort by drop-down list to show the most recent documents at the top.
If the search results list is long, use the filters on the left to reduce the number of results. You can filter the results by:
- Document type. Note that not every document type is available for each product.
- Document details
- Language. Note the default language depends on your locale.
- Relevance
- Date
You can also refine the search results by adding additional search terms. This will only search within the product displayed in the search box.
The search results displays 25 results by default. If there are more than 25 results, scroll to the bottom of the results list and select an additional number of results to display: 25, 50, 100, or All results. Note the All link will not appear when the number of results is so large that displaying every result impacts performance.
The search results displays only the most applicable documents. For a given product and language, if you select a specific operating environment the search results displays only the latest documents that apply. To see all results, leave the operating environment set to All.
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When you have found the document you need, click the search result to open a pane on the right where you can download and view more information about the document.
Search by any keyword
Search for products by name, using keyword search. A keyword is any text you enter into the search box, including a product name. The search database contains thousands of drivers, software, and documents. Searching by keyword gives much more general results and many more results. If you are seeing too many results, HPE recommends you search for a specific product instead.
Note: Although you can search by product and keyword, HPE recommends selecting a specific product in the suggested results list.
Use a keyword search for the following:
- Find HPESC features, such as those that appear in the main menu or help menu. Type their name or a portion of their name into the search box and select them in the suggested results list or in the search results. For example, type "warranty" into the search box, and see links to the Warranty check page and the My contracts and warranties page in the suggested results list and in the search results. Or, type "help" to see the link to the Portal help.
- If you to know a document title, document ID, or a document keyword, you can enter that instead of the product name. The results display in a table with a link to each document. You can also search for individual documents directly in the main search, if you know their ID (for example, mmr_kc-0129360).
- If you know a product number, search on that to find information specific to your product family and model. Entering a partial product number displays all products with those characters in their product number.
