Service events

View and manage service events for devices monitored by HPE remote support. Access Service events from two places:

The Insight Online menu:

Service events in Insight Online menu

The Insight Online dashboard:

Service events in Insight Online dashboard

When a device monitored by HPE remote support submits an issue, a service event is generated and automatically reported to you through Insight Online. Additional analysis may be performed at HPE, and a support case will be opened if an intervention is needed. The service event may be closed when no action is currently required. If a support case has been created from this service event you can see the corresponding case number in the service event list page. The service event remains in an active state until the service is delivered and the corresponding support case is closed.

You must be a member of a user group that has the Service events role enabled to view service events.