Service Credits

The Service Credits feature provides access to:

  • Service Credits purchased on HPE support agreements.

  • The HPE services exchanged for those credits.

  • Additional HPE services available for exchange of Service Credits.

  • For authorized users, the ability to purchase HPE services using a shopping cart.

To access Service Credits, you must have a proactive services support agreement associated with your HPE Passport profile.

Browse to Service Credits in the following ways:

  • Option 1: Browse to the My IT Environment homepage, either from the main menu or the HPESC homepage. On the My IT Environment page, click My IT Environment > Service Credits.
  • Option 2: On the HPESC homepage, click Service Credits in the My IT Environment section.

The Service Credits home page provides a summary:

Service Credits home

Click on any of the items in the sub-menu to see detailed information:

Service Credits menu

You can print the displayed results from any page.

The items in the Service Credits sub-menu are as follows: