Reports

If you purchase the HPE Proactive Care service, you receive reports about your environment. These reports are generated on a regular basis and automatically appear on the Reports page.

To view reports, your devices must be connected to HPE using one of the HPE remote support technologies. You receive reports only for the HPE Proactive Care Service Agreement IDs (SAIDs) that are linked to your HPE Support Center profile. See Proactive Care Central for more information.

HPE Authorized Channel Partners can also view reports containing information about their customers' devices. Customers must associate your partner location ID with each device.

Click the Reports icon on any page in the My IT Environment or in My Customers:

Reports - click the icon

The following reports are available:

Report Contents
Incident

Detailed information about all incidents, incident trends, and parts usage for devices covered by your HPE Proactive Care contract to help avoid repeat problems.

Generated quarterly.

Proactive Scan

Information about HPE Proactive Care supported devices connected to HPE. Provides a technical device assessment that helps identify potential system configuration problems before they impact your business operations.

Generated twice a year.

Firmware and Software Version

Recommendations for applicable software versions, patches, and firmware revisions for each covered device connected to HPE.

Generated twice a year.