Register devices

Successful registration of devices assumes the following:

  • For central connect devices via Insight Remote Support (RS), you have correctly installed and configured Insight RS, entered your HPE Passport credentials to register for Insight Online, and specified your HPE Authorized Channel Partners in the Hosting Device Setup Wizard.

    Note: When using Insight Online, each HPE Passport ID can support a maximum of 1,500 devices. Make sure the sum total of monitored devices does not exceed 1,500 devices, even when the HPE Passport ID is used across multiple Insight RS clients. Additionally, during unusually large demands on Insight Online, you may see performance lags with HPE Passport IDs that support more than 1,200 devices across multiple Insight RS clients.

  • For central connect devices via OneView Remote Support, you have correctly configured Remote Support within OneView, entered your HPE Passport credentials to register for Insight Online, and specified your HPE Authorized Channel Partners in OneView Remote Support.
  • For direct connect devices, you have registered using the iLO or OA interface, and completed the registration process in Insight Online. The registration process in Insight Online includes specifying HPE Authorized Channel Partners.

    Another user in your company may have completed this registration process, and shared the contract and warranties or devices with you. In that case you will see the devices.

    For detailed information about setting up ProLiant Gen8/Gen9 servers and BladeSystem c-Class enclosures, see the HPE Insight Remote Support and Insight Online Setup Guide for HPE ProLiant Servers and HPE BladeSystem c-Class Enclosures at www.hpe.com/info/insightremotesupport/docs.

    For detailed information about setting up ProLiant Gen10 servers, see the iLO 5 User Guide at www.hpe.com/support/ilo-docs.

If the above steps have been completed, devices registered using:

  • The central connect method are visible without any action on your part.
  • The direct connect method requires you to complete their registration as described below: