Chat with HPE

You can find chat in the following locations:

  • In the Cases widget on the homepage.
  • In the main menu.
  • In the Product search results, if chat is available in your location. On the product page one of three possible options for chat appear:

    • Chat with Support—when an agent matching your locale is available.
    • Chat is currently unavailable—when an agent is available in your locale but unavailable to chat.
    • No option—when an agent matching your locale is not available.

Before you chat with HPE support, have your product's serial number, Service Agreement ID (SAID), or Packaged Support ID available.

Chat on HPESC homepage Chat in main menu Chat in product page