Firmware is the software programmed on devices to make sure the devices run and provide functionality to users. The firmware installed on the HPE OfficeConnect Wi-Fi Portal APs is the HPE OfficeConnect Wi-Fi Portal software image. When the firmware is upgraded, device performance and functionality is improved through feature enhancements and bug fixes.
Upgrading the AP softwareWhen an AP is deployed into the network, it joins an HPE OfficeConnect Wi-Fi Portal site, which is a group of APs that are configured and managed from a single location. Upon joining the site, the AP automatically syncs its HPE OfficeConnect Wi-Fi Portal software image with the software image version configured on the site. Each time the software image is updated on the site, all APs in the site are upgraded to the new software image version. See Scanning for sites for more information.
HPE OfficeConnect Wi-Fi Portal image serverEvery version of the HPE OfficeConnect Wi-Fi Portal software image is uploaded and stored in a public cloud-based image server that is hosted by HPE. The image server always contains the latest version of the HPE OfficeConnect Wi-Fi Portal software so that you can keep your system up-to-date. See Updating the software image on an HPE OfficeConnect Wi-Fi Portal Site for more details on updating your APs to the latest version of the HPE OfficeConnect Wi-Fi Portal software image.
Updating the software image on an HPE OfficeConnect Wi-Fi Portal SiteHPE OfficeConnect Wi-Fi Portal sites perform automatic image checks on the HPE OfficeConnect Wi-Fi Portal image server every day at midnight (local time). If a new version of the software image is detected on the image server, the HPE OfficeConnect Wi-Fi Portal automatically downloads and saves the software image to your system so that it is readily available whenever you decide to upgrade your firmware. When a new firmware is available, an notification appears on the HPE OfficeConnect Wi-Fi Portal home page and the page. If your network loses connectivity and fails to perform an image check, the site will resume its daily image checks after the network comes back up. See Time zone settings for more details on setting the local time zone for your HPE OfficeConnect Wi-Fi Portal site.
Before you begin, make sure the alert is enabled on your device so that you are always notified when a new version of the HPE OfficeConnect Wi-Fi Portal software image is available.
To update to the latest version of the HPE OfficeConnect Wi-Fi Portal software image, follow these steps:
| 1. | Open the notification from the HPE OfficeConnect Wi-Fi Portal home page or the page. The alert details page opens. |
Figure 1 ‘New Software is Available’ Alert in the Mobile App
Figure 2 ‘New Software is Available’ Alert in the Web Application
Verifying client connectivity during upgradeAPs are automatically rebooted with the new version of the HPE OfficeConnect Wi-Fi Portal software image during a software upgrade. When an AP goes down during the reboot, the wireless clients connected to that AP are either moved to another AP in the HPE OfficeConnect Wi-Fi Portal site or completely dropped from the network. Though this scenario is expected, keep in mind that a firmware upgrade can cause major disruptions for the clients in your network.
Upgrade failureIf a software upgrade fails, the HPE OfficeConnect Wi-Fi Portal continues to run the software image version currently installed on the APs. You can continue running the current software image version or try installing the new software image again.
HPE OfficeConnect Wi-Fi Portal Version CheckNot sure which version of the HPE OfficeConnect Wi-Fi Portal you are using? Go to the page in the HPE OfficeConnect Wi-Fi Portal application to check which version of the HPE OfficeConnect Wi-Fi Portal software image is currently running on your APs. See About for more details on the page.
In the web applicationIn the HPE OfficeConnect Wi-Fi Portal web application, select from the advanced drop-down menu on the HPE OfficeConnect Wi-Fi Portal header. The page opens, displaying the current HPE OfficeConnect Wi-Fi Portal software version.
Figure 3 About Page in the Web Application
In the mobile appIn the HPE OfficeConnect Wi-Fi Portal mobile app, tap the advanced menu (
) icon on the HPE OfficeConnect Wi-Fi Portal home screen. Select to open the screen. The screen displays the current HPE OfficeConnect Wi-Fi Portal software version and the current HPE OfficeConnect Wi-Fi Portal mobile app version.
Figure 4 About Screen in the Mobile App
HPE OfficeConnect Wi-Fi Portal mobile app compatibilityThough the HPE OfficeConnect Wi-Fi Portal mobile app is backward-compatible with older versions of the HPE OfficeConnect Wi-Fi Portal software image, the HPE OfficeConnect Wi-Fi Portal software image is NOT backward-compatible with older versions of the mobile app. If the mobile app installed on your device is older than the HPE OfficeConnect Wi-Fi Portal software image running on your HPE OfficeConnect Wi-Fi Portal site, a warning message appears when you attempt to launch the app.
The mobile app can only be launched if it is updated to the latest version. To update the mobile app, click the app store icon that is available below the warning message.
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Last Updated June 2018 © Copyright 2017 Hewlett Packard Enterprise Development. All Rights Reserved. | Contact |
