Support Case Manager
Support Case Manager
Submit a case
View case report
Edit SCM settings
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Manage your contracts & warranties
Link support agreements
Link packaged support
Link warranties
View my contracts & warranties
Submit and manage support cases for hardware and software products using a serial number, a valid warranty, packaged support or support agreement.
Packaged support was formerly known as Care Pack.
Submit a case
Browse your contract & warranty products
(Product serial number, Service Agreement ID, Packaged support ID, Nickname)
Contract or warranty ID
To begin the case submit process, enter a valid warranty ID (product serial number), or enter a valid support contract ID that is linked to your Hewlett Packard Enterprise Support Center profile to view a list of products.
We are unable to locate the contract or warranty. Please check your entry and try again.
Check case status
View case report
No case found. Please check your case ID and try again.